How Do I Place An Order?
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When you click an Order link, you will be taken to our secure
server where you will set up your account. You will answer an
online questionnaire to provide information relevant to your
medical condition. Once you complete the questionnaire, you
will see a confirmation page to review your answers for accuracy.
At this point, you will submit your order for processing.
In case physician needs to communicate with you to process your
medication request, please ensure that you give us an accurate
daytime and nighttime telephone numbers as well as email address.
What Happens Once I Submit My Order?
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A US licensed physician will review the information you have
submitted and either approve or decline your request.
If approved, the physician will write the prescription and
send it to the pharmacy where it will be filled and shipped
to you. Your prescription will include information explaining
the usage, dose, and precautionary information for your medication.
You will also receive contact information for the pharmacist
in case you have any questions after you receive your medication.
After placing your order you will be able to track it's process
in real-time by logging into the help desk. When your order
ships, the FedEx tracking number will be e-mailed to you so
you may track its progress through the FedEx system.
How Do I Track My Shipment?
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You can track the progress of your order directly through
you account or with FedEx.com. Your tracking number will be
e-mailed to you as soon as your prescription is filled.
When Is My Order Reviewed by the Doctor?
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Generally, all orders are reviewed no later then 3:00pm EST
by our physician. Any Order that comes in after 3:00pm EST
will be reviewed the next day.
Why Does Fed Ex Say My Order Isn't In Their System?
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Your tracking number will be e-mailed to you as soon as your
prescription is filled which is usually around 5:00pm EST.
Your tracking number will not be Viewable in the Fed Ex System
until Fed EX SCANS ORDERs INTO THEIR SYSTEM. Which is usually
after 8:00pm EST.
Can I Order Medications Online?
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In most cases, Yes. We encourage you to get your regular doctor
visits and examinations. However, in some instances, in lieu
of a physical exam in a physician's office, the patient can
complete an online questionnaire and communicate with one
of our US licensed physicians using our secure online communication
system. This process will never completely replace traditional
medicine, but under certain circumstances, it does provide
patients the ability to receive treatment for a number of
conditions that may not require an additional physical exam.
For example: If you have recently had an in-office exam with
a physician, in many cases you do not need to see another
physical to receive a prescription for the medication you
need. You can simply ask for your medical history to be reviewed
by one of our US licensed physicians. A thorough review of
your medical history is often sufficient for one of our doctors
to be able to approve and write the prescription. If the prescribing
physician who is reviewing your questionnaire has a question
about anything, a customer care specialist will contact you
before determining whether or not to approve the prescription.
What happens during the physician's review or consultation?
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In this process, you will be asked to complete a questionnaire
detailing your medical history and any current conditions
or medications that you maybe taking. These are the same type
of questions your physician would ask you if you were making
an in-office visit.
You may be contacted by the physician who reviews your medical
history or by the pharmacist filling your prescription if
they need further details prior to approving your request
for medication.
What Are Your Privacy Policies, What Is HIPAA and Are You
HIPAA Compliant?
HIPPA are national standards to protect the privacy of personal
health information. Yes we are HIPAA compliant.
What Are Your Security Policies?
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Our on-line ordering system uses the latest in Secure Encryption
Technology. All personal and credit card information is submitted
with the highest level of security and precautions. Our system
also has safeguards in place to protect against credit card
fraud. Individuals attempting the fraudulent use of a credit
card will be reported.
How Does An Online Consultation Work?
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Online consultations are a new concept in health care that
utilizes the Internet to improve patient access to physician
care. The patient does not receive a traditional physical
exam by the physician, but rather completes an online questionnaire
and communicates with the physician using our secure online
communication tool. Although online consultations will never
take the place of traditional medicine, they do provide a
means for patients to receive treatment for a limited number
of conditions that, in certain circumstances, may not require
a physical exam.
Is This Legal?
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In developing this new Internet medium for the delivery of
health care services, our organization is committed to meeting
and exceeding current regulations. Edrugsviaweb.com
only utilizes licensed US physicians that practice in the
US. Our pharmacies are licensed to ship medication to all
50 states and employ licensed US pharmacists to provide you
with the highest standards of pharmaceutical care. All medication
is obtained from legitimate pharmaceutical wholesalers, so
you rest assured you are receiving the same medication as
you would at your neighborhood pharmacy.
What Edrugsviaweb Medications Do You Dispense?
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We only offer medications that can be prescribed from online
consultations. We carry a very limited number of medications.
No legitimate online medical company will ever offer narcotics
or addictive medications via the Internet. The medications
offered on our website do not require a physical examination.
A thorough review of your medical history is sufficient.
What shipping methods are available?
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FedEx Priority, FedEx 2nd Day Air and FedEx 3-Day Express
are the three methods of shipping that we offer. The rates
vary depending on the exact shipping destination. Once the
pharmacy has received your prescription, it will be filled
and shipped typically within the same day if order in by 3PM
EST. We will notify you if there is a problem with your order.
When the pharmacy ships the order you will be able to view
a FedEx tracking number by going to the Order Status page.
We are unable to ship orders to P.O. Boxes at this time. We
must have an adult signature at time of delivery.
We do not ship outside of the US.
My Prescription Service ships only to the address on the credit
card used to pay for the purchase. This requirement protects
our customers from fraudulent use of their credit card.
Cancellation Policy
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You may cancel your order before your order is shipped
by sending an e-mail to: cs@edrugsviaweb.com
. Doctor Consultation Fee will be charged whether or not the
physician approves the medication(s).
Do You Ship Orders Everyday?
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We do not process prescription orders on weekends or holidays.
If you place an order after 3:00 PM on Friday EST, the order
will be sent to the pharmacy and shipped out the following
business day.
Can I Return My Medication For A Refund?
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We are unable to accept returned prescription medications
due to Federal Law.
SATISFACTION GUARANTEED
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www.edrugsviaweb.com. guarantees our service for outstanding
care. We are committed to offering outstanding quality and
service and we are here to serve you from 9am - 5pm Est.,
Monday - Friday. If you are unhappy with our service, please
contact us and let us know the problem. We respond to ALL
complaints in a timely manner.
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